Policies & Procedures


If under medical care, please consult a physician before participating in any spa treatment. If you are currently using medication such as Accutane, Retinols, or any other medications that may cause your skin to be sensitive, please let us know.


As a courtesy to our guests and service providers, please provide a call notice should you need to cancel or reschedule any appointment. All no shows without a call notice are subject to a cancellation fee. A credit card is required to hold all appointment(s). We observe strict privacy policies and will not disclose this information to any other party. It remains your responsibility to remember your appointment. If you do not receive our emails or texts, please ensure we have correct cell phone details. By booking an appointment, you automatically agree to this policy.

If a call notice is not provided to cancel or reschedule an appointment, I understand my card will automatically be charged the following:


  • Botox, Dysport
  • Fillers/Kybella
  • CoolSculpting
  • PRP
  • Hair Extensions
  • Permanent makeup/Microblading
  • Laser Treatments
  • All consultations and follow-ups for the above services


  • Lash extensions
  • All Facials
  • Microderm/Chemical peels
  • Brazilian Blowouts
  • Massages
  • Package Booking
  • All consultations and follow-ups for the above services


Items purchased in the boutique: Returns within 30 days of purchase with the receipt and original tags will be fully refunded or exchanged. Swimwear must be returned within 7 days with tags and sanitary liners in place to receive a refund. All items must be unwashed, unopened, and unused. Items returned after 30 days will receive in-store credit only (not applicable for shopamara.com orders). All sales items are final, no refunds.

Shopamara.com return policy can be viewed by clicking here.